Learn how to enjoy your work.” – Laurie McIntosh “You’re serving a customer, not a life sentence. “Revolve your world around the customer and more customers will revolve around you.” – Heather Williams “Kind words can be short and easy to speak, but their echoes are truly endless.” – Mother Teresa “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them-preferably in unexpected and helpful ways.” – Richard Branson Treat the cause, not just the symptoms." – Ginger Conlon Only then can you find a way to solve their problems or meet their expectations. ![]() Listen to them to uncover their real needs. "The most valuable resource you can give customers is your time. “If you don't appreciate your customers, someone else will.” – Jason Langella “Our greatest asset is the customer! Treat each customer as if they are the only one!” – Laurice Leitao “When the customer comes first, the customer will last.” – Robert Half “If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers.” – Shep Hyken “Your mission statement may be on the wall, but your core values are displayed in the attitudes of your employees.” – Elle Clarke “Our attitude towards others determines their attitude towards us.” – Earl Nightingale ![]() Without customers there is no company!” – Connie Elder “Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble.” – Ian Schafer “Innovation needs to be part of your culture. “Customer experience is one of the two core pillars of customer retention the thing is, you can’t grow if your customers don’t stick around.” – Jes Kirkwood To make it work, you have to live it every day. “Exceptional customer experiences are the only sustainable platform for competitive differentiation.” – Kerry Bodine “Building a good customer experience does not happen by accident. It is what the customer gets out of it.” – Peter Drucker “Quality in a service or product is not what you put into it. "Make your marketing so useful, people would pay for it." - Jay Baer Customer experience is the new marketing.” – Steve Cannon “Customer experience better be at the top of your list when it comes to priorities in your organization. Loyalty has to be earned.” – Janet Robinson “Repeat business or behavior can be bribed. “If you are not taking care of your customers, your competitor will.” – Bob Hooey “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell “Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Treat them accordingly” – Eric Philip Cowell “If you don’t care, your customer never will.” – Marlene Blaszczyk Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.” – Walt Disney “Make the customer the hero of your story.” – Ann Handley If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” – Annette Franz “You can’t transform something you don’t understand. Pushing your boundaries and reaching out to people with different perspectives and experiences can help keep your mind fresh.“There is only one boss. It’s hard to keep learning when you surround yourself with the same old ideas. Being open can help inspire a more optimistic attitude toward life and the future. One of the problems with staying closed-minded is that it often leads to a greater sense of negativity. Your experiences and knowledge continue to build on one another. ![]() Staying open to new ideas and experiences can help you become a stronger, more vibrant person. You learn new things about the world and the people around you. ![]() Keeping an open mind can help you grow as a person. Being open to other ideas can also open you up to trying new things. Challenging your existing beliefs and considering new ideas can give you fresh insights into the world and also teach you new things about yourself.
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